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FAST & FREE SHIPPING ON ALL ORDERS IN THE LOWER 48 | US Assembled | Say NO to Chinese Manufactured Softeners
FAST & FREE SHIPPING ON ALL ORDERS IN THE LOWER 48 | US Assembled | Say NO to Chinese Manufactured Softeners

Terms & Conditions / Buyers Agreement

The Buyer agrees to provide all required reliable and accurate information to the Seller in order for us to verify the legitimacy of the transaction.

The Buyer represents that they are 18 years of age or older. The Buyer further agrees that they are responsible for water test data, sizing of the system(s) and all other factors associated with interfacing the offered items and systems to the application so that these systems can be applied correctly.

The Buyer agrees that the contract to purchase has been completed when the order is placed. You cannot cancel and order after it has shipped. Refusing the shipment does not constitute canceling the order and you will be subject to paying the freight both ways, to and from you.

The buyer is responsible for installation and maintenance of all items sold on this website.

All terms and conditions are agreed to when purchasing from These terms are spelled out on the Help Desk link on the website >> HELP DESK

Warranties: does not warrant against misapplication or incorrect installation of equipment. The Buyer is responsible for the installation and service maintenance of the product. The manufacturer of each component warrants the components and is the agent of these warranties. Unfortunately Fleck/Pentair does not warrant the inner working parts of the control valve including the piston, seals and brine valve based on field conditions. The warranties of all components are stated on each product description page and does not include field service or labor of any type including your time or your cost to another contractor. will replace any component that we determine to be defective and you may be required to return the component at your expense. will not replace a complete system or an entire control valve due to a component or cleaning issue. The Buyer must receive a return authorization in order to return any component in order to receive a replacement or repair. The warranty on fiberglass mineral tanks and control valves may be voided on outdoor installations. The Buyer will be required to pay the shipping costs each way for any warranty replacement item.

The stated warranties are to the original Buyer only.

Sending us a purchase order does not constitute the acceptance of an order.

The Terms and Conditions/Buyers Agreement is agreed to regardless of how an order placed either over the phone by one of our sales associates or by you on the website. Our stated Return Policy is part of the Terms and Conditions/Buyers Agreement >> Returns Policy