FAQ's / Resin, Res-Up, Grid. Connectors & More

Q) What is the difference in the water softener resins that you offer vs. others found on the Internet?
A) The resin we offer is a high capacity 8% cross-linked that has been tested by the WQA (Water Quality Assn.). We do not offer 10% cross-linked resin or fine mesh resin because they simply do not last very long as do the resins that we offer. If these worked as promoted we would be selling them.

Q) Our your water softeners upflow or downflow brining?
A) We offer both. The upflow systems are 12% more salt efficient.

Q) How much sodium does a water softener put into the water?
A) A water softener exchanges an equal atomic weight of sodium for the hardness minerals calcium and magnesium. If you are on a severe sodium restricted diet then consider one of our Reverse Osmosis drinking water systems that removes virtually everything from the water.

Q) There is a lot of information on the Internet about various filter medias. How do I know what to believe?
A) We only use industry standard medias that are certified by NSF for use in drinking water standards. There are newer medias on the market that are not certified and one of them, has been known to add chrome back into the water. If a company cannot tell you if a product is certified or validated, then it likely is not.

Q) How do I know what size system I need?
A) We have a water softener sizing calculator on our home page or you can contact us for a recommendation. You will need to know the hardness, iron levels (if any) and number in your household for this calculator to make a recommendation. Go to our Test Kits link if you do not know your hardness or iron levels.

Q) Can you help engineer a system for me? 
A) Yes! Email us the following: 
(1) Your water hardness and your iron level and pH if well water. 
(2) Water usage per day (maximum). If home or business, how many persons?
(3) Total count of all water using fixtures for a commercial application or number of bathrooms if a home.

Q) What is the difference between a time clock and a metered water softener?
A) A time clock system regenerates on a set schedule (every 2 days, every 3 days, etc.). A metered unit (on demand system) regenerates based on your water usage and is more efficient in it's salt usage. Metered water softeners need to be sized for a minimum of three days between regenerations to be efficient. We do not offer time clock water softeners.

Q) Why don't offer a tank jacket?
A) These inexpensive thin styrene covers crack and break after a short period of time and detract from the units appearance. There are some nice neoprene jackets or customer vinyl covers found online for outdoor installations.

Q) How long does it take for my order to ship?
A) We ship within two business days unless otherwise noted on the product link. Refer to our UPS ground shipping chart under our help desk link to determine when your order will arrive. You can track the shipment from our site. We will provide you the tracking number and the carrier. UPS will send you an e-mail at the end of the day that the order ships giving you the ability to track the shipment. Some larger orders will require a semi truck with a lift gate delivery service (bringing the product down to the ground) and you can choose that option from the product page.

Q) Why do I need a bypass on a water softener or whole house filter?
A) A bypass allows to have the ability to turn off water supply to the softener without interrupting water supply to your home. The bypasses we sell will connect onto the back of the control valve. You may not need to order a bypass if you already have a "house bypass" that is in good working order and not connected to an old system.

Q) What do I need to know about the connectors to a water softener or whole house filter?
A) Our available piping connectors are shown on a drop down box on each product link. You will need to know what size your plumbing is. Lay a ruler or tape measure across the pipe. 3/4" copper or CPVC pipe is 7/8" in diameter. 3/4" PVC would measure 1 & 1/8". 1" copper and CPVC would measure 1 & 1/8" in diameter and PVC would measure 1 & 3/8".

Q) Do I need to add a grid to my brine tank?
A)An optional grid holds the salt up off of most of the water in the salt tank to prevent some salts from mushing or caking.

Q) What does a Res-Up feeder system do?
A) This is a system that feeds a solution into the salt tank to assist the water softener is cleaning the iron, bacterial iron and/or sulfur from the internals of the system.

Other questions? email us at [email protected] or call 1-877-848-2532